FAQ

Frequently asked questions about the Braintree In-Person solution.

What card readers do you support?

The Braintree In-Person solution is designed to work with the Verifone Engage series payment terminals. Currently, we support the following devices:

• Verifone P400

• Verifone M400

• Verifone E285

Can I use my existing Verifone card readers with Braintree?

It is not possible to use 3rd party acquired Verifone devices with Braintree. The reason for this is that we load proprietary Braintree encryption keys and Braintree software on the Verifone devices which allow for PayPal/Braintree to guarantee the security of the devices as well as the performance of our application.

What in-person payment methods can the solution accept?

The product is designed to allow for consistent expansion of in-person payment methods into the future. For more information about the solution's payment method coverage please take a look at our Solution Coverage documentation.

Can I test multiple card types and card brands in Sandbox?

Braintree offers test cards that simulate Visa credit and debit cards. If you would like to test alternative card types and card brands (such as Mastercard, Discover, or AMEX) you can acquire test cards from a 3rd party called B2 which can be found at the following link: https://b2ps.com/product-category/b2-payment-testing-products/.

For testing alternative payment methods such as PayPal or Venmo take a look at our testing documentation for QRC.

Do you offer a standalone non-integrated card reader option?

No, the Braintree In-Person solution is designed to be integrated into Point of Sale (POS) software to initialize and handle the reader responses.

Can I use Braintree In-Person reader on a kiosk?

Semi-attended use cases can be supported where the device is within range and monitored by the merchants' staff. Unattended vending or fuel use cases require specialized hardware and are not yet supported.

Why can't I connect my E285 reader to a mobile hotspot?

The E285 reader can only communicate using 2.4ghz frequency band WiFi networks. Some mobile hotspots default to 5ghz. This can be resolved by changing the settings in your mobile device. For example, when using an iOS device this can be resolved by navigating to settings > personal hotspot > Toggle on "Maximize Compatibility".

Why is my E285 reader showing a blank white screen and doesn't seem to be working?

This can sometimes occur when the reader is below a 20% battery charge. It is always recommended to make sure your E285 reader is above a 20% battery charge when using it to conduct transactions to ensure optimal performance.

To remedy this issue, fully charge your E285 reader, and start a new transaction attempt.

What countries is this solution supported in?

The Braintree In-Person solution is supported in the entire United States as well as Puerto Rico and the US Virgin Islands. There may be opportunities to support some use cases in other countries, and we are also expanding this offering rapidly, so we are always open to having a conversation. For more information, please take a look at our Solution Coverage documentation.

Do you support the passing of Dynamic Shopper Statement Descriptors?

Yes, we do support this. For more information on how to facilitate, discuss this with your Solutions Engineer or Integration Engineer. You can also review our documentation on this feature.

Does Braintree offer a Call Center Payments Solution?

There are 3rd parties who have integrated Braintree into their IVR solutions for call center payments. For example, Twillio has an existing Braintree plugin for PCI-compliant IVR payments through their Programmable Voice solution as well as other Twillio products. To set this up with Braintree, you will need a Braintree account with API credentials which will need to be configured into your Twillio account "Pay Connector" configuration.

**Note that there may also be other Braintree-integrated IVR solutions available, Twillio is just one example.

For more information about this solution, please check with your Solutions Engineer

Once my Integration is complete what is needed to go live in production?

You will need to work closely with the Braintree Solutions Engineer (SE) or Integration Engineer (IE) to make sure you are ready for launch. Some of the preparation that is needed includes the creation of a production account, the ordering of production card readers, code review to make sure your integration is using the MVP best practices for use in a production environment.

How do I order more production card readers?

We know that new stores are always opening, store footprints are expanding, or aging card readers are being replaced, and we want to be there for you to help make this growth seamless. If you would like to order additional production hardware, simply follow the steps below:

1. Request a hardware quote from PayPal support at [e-mail] and copy your Customer Success Manager on the request.

2. Once a quote is provided, send us a Purchase Order (PO), which should include the quantity of readers you'll need according to the Verifone reader model name, as well as the shipping address where you'd like to receive delivery.

3. The readers will be shipped as long as they are available in inventory, at which point you will be invoiced according to the agreed pricing.

Depending on the order quantity, there may be lead times associated with the procurement and delivery of your order. To avoid delays with your deployment, forecast these hardware purchases well in advance with the PayPal support team at [e-mail] and copy your Customer Success Manager on the email to keep them informed of your expansion plans.

Do I need to whitelist any Braintree domains on my onsite network firewall?

Yes, you must ensure that your network firewall at the location where the reader is being used does not restrict any communication to and from the reader. Click the link to see the domains to be whitelisted.

Where do I get an AMEX SE# if I don't already have one?

If you would like to enable AMEX as a payment method, you will need to apply for an AMEX SE# directly with American Express if you do not already have one for your in-store payments volume. You can apply for this at the AMEX website as shown in the below image. Before you do this make sure to read our documentation on account structure considerations, this may help you decide whether you would like a single AMEX SE# for all of your stores, or whether you would like a unique AMEX SE# for each store as this will impact your reporting and settlement deposits.

Read our documentation on how Braintree works with AMEX for external settlement and make sure to discuss this with your Braintree project team during implementation.

If I reset my reader does any information get lost?

Yes, if you reset your reader, the reader will lose its network connection as well as the offline certificate and screensaver image configuration. If the reader has stored offline transactions, those will also be lost. We do not recommend resetting or un-pairing a reader in production unless it is required.

Is Braintree Enterprise In-Store a P2PE-certified Solution?

Yes, Braintree In-Person is a P2PE-certified solution and P2PE-certified application listed on the PCI Website under the name PayPal Enterprise Omni-Channel (EOC).