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On this page
  • How to run a connection test on the card reader
  • Braintree Endpoint Check
  • Internet Connection Check

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  1. Support

Network Connection Test

This page provides information on how to run a network connection test from the reader admin menu and interpret its results.

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Last updated 1 year ago

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This feature is supported in and newer

How to run a connection test on the card reader

  1. Access the reader admin menu by pressing 2 + 8 on the number pad of the reader

  2. For test devices, use the password 123456 (for production devices, use the PW provided to you)

  3. Click Run Connection Test to start the diagnostics

There are 4 different testing states: Testing, Unavailable, Failed, and Success

  • Testing: this means that the test is in progress

  • Failed: this means that a particular diagnostics test failed

  • Success: this means that a particular diagnostics test was successful

Braintree Endpoint Check

By checking the accessibility of the Braintree endpoints from your network, we are validating whether your network firewall is blocking any traffic to and from the reader and 3 endpoints of the Braintree platform: Braintree Public API, Reader API, Websocket API.

Test Name
Result
Explanation

Braintree Public API

Failed

Cannot connect to payments.braintree-api.com

Reader API

Failed

Cannot connect to reader.braintree-api.com

Websocket API

Failed

Cannot connect to

reader-websocket.braintree-api.com

Each endpoint connection test will include 4 steps. A failure in any of the steps can mean something different. Here is an explanation of each step:

Test Step
Result
Explanation

Parsing URL

Failed

Resolving DNS

Failed

Your reader is having a DNS problem. Its having trouble talking to the Braintree domain.

TCP Connection

Failed

There is a problem with your router. The internet connection is down. Or the Braintree platform is unavailable.

Server returned error

Failed

Internet Connection Check

These checks are to determine the accessibility of your network to the outside internet.

Network Test:

Test Name
Result
Explanation

Network

Failed

No access to the internet.

There are 2 testing steps taken during the Network test. Here is a further explanation:

Test Step
Result
Explanation

ICMP Ping

Failed

Your reader does not have general internet connectivity. Check your network and/or firewall settings.

Resolving DNS

Failed

Your reader is having a DNS problem. Check your network and/or firewall settings.

Speed Test:

Test Name
Result
Explanation

Speed

Failed

Internet not available.

Speed

Unavailable

There are 2 testing steps taken during the Speed test. Here is a further explanation:

Test Step
Result
Explanation

Parsing URL

Failed

Retrieving URL

Failed

Your reader is having a DNS problem.

Time Server Test:

Test Name
Result
Explanation

Time Server

Failed

Unavailable: this means that the system will not be able to run certain tests if your reader has not be

Please the team for more information.

Please the team for more information.

Your reader is not paired. .

The URL your reader used is invalid, please .

The time on your reader is off. The reader is not able to retrieve the time and date. Your firewall is blocking NTP. Check your firewall settings and .

contact support
contact support
contact the support team
firmware version 5.1.0
Example image of a connection test on an E285 device
paired to a location ID
Pair your reader to a location ID
whitelist Braintree Domains